Privacy Policy

The DMK Cyber Complaint Cell operates this portal so that members of the public can report defamatory, misleading, or harmful content circulating online, and follow what happens to that report. This policy covers the portal at this website and the complaints we receive through our official WhatsApp, Instagram, Facebook, and X accounts.

By filing a complaint or messaging us on those channels, you agree to the handling described below.

We collect only what is needed to identify you as the reporter and to act on the report.

Information you give us

• Contact details — your name, phone number, or email address, so we can reach you about the complaint.
• Complaint content — the post or profile URL you are reporting, screenshots, images, video, audio, and your description of the issue.
• Messages — anything you send us on WhatsApp, Instagram, Facebook, or X, along with the public display name or handle attached to that account.

Information created while we handle your complaint

• Case record — status changes, internal notes, assignments, and the actions our teams took.
• Automated analysis — a machine-generated summary and category for the content you reported (see Third-Party Services).
• Communication log — the updates we sent you and when.

Information collected automatically

• Session cookie — set only for staff who sign in to the portal, to keep them logged in. We use no advertising or analytics cookies.
• Security logs — IP address and timestamp of requests, used to rate-limit abuse and investigate misuse.

• To verify and assess the content you reported.
• To decide what action to take, including takedown requests or referral for legal action.
• To send you status updates and ask follow-up questions.
• To keep a record of the case for as long as it remains open or legally required.
• To protect the portal from abuse, spam, and automated attacks.

We do not use your information for advertising, profiling, or any purpose unrelated to your complaint.

• Our Social Media Wing — reviews the reported content and coordinates platform takedowns.
• Our Legal team — sees a case only when it is escalated for legal action.
• Assigned advocates — receive only the case documents needed to act on a referred matter.
• Law enforcement and courts — where we are legally required to disclose, or where you have asked us to pursue a case on your behalf.

Access inside the portal is role-based: a staff member sees only the complaints assigned to their wing. We never share your information with advertisers, data brokers, or the party you reported.

We use a small number of service providers to run the portal. They process data on our instructions only and may not use it for their own purposes.

• Microsoft Azure — hosting, database, and file storage for the portal and the media you upload.
• Azure OpenAI and Azure AI Vision — generate a summary, category, and severity suggestion for reported content, and transcribe audio you send. These are enterprise services; your content is not used to train public AI models.
• Meta (WhatsApp, Instagram, Facebook) — deliver the messages you send to our official accounts. Your use of those apps is also governed by Meta’s own privacy policy.

Automated analysis is an aid to our reviewers, not a decision-maker. Every complaint is reviewed by a person before any action is taken.

When a retention period ends, records are deleted. You can also ask us to delete your data sooner — see Your Rights.

• All traffic to the portal is encrypted in transit over HTTPS.
• Uploaded media is stored in private storage and served only through short-lived, expiring links.
• Staff accounts use individual credentials with hashed passwords and role-based access.
• Sign-in attempts are rate-limited to resist brute-force attacks.

No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities as required by law.

• Access — ask what information we hold about you and your complaint.
• Correction — ask us to fix anything inaccurate.
• Deletion — ask us to erase your data.
• Withdrawal — ask us to stop acting on a complaint you filed.

To exercise any of these, message us from the same account you used to contact us, using the channels in the Contact section. We verify every request before acting on it.

This portal is intended for adults. We do not knowingly collect information from children under 13. If a complaint involves a minor, or was filed by one, contact us and we will handle the record with additional care or remove it.

We may update this policy as the portal evolves. The “last updated” date at the top of this page always reflects the current version. Continued use of the portal after a change is posted constitutes acceptance of the updated policy.